Frequently Asked Questions
PRODUCTS
1. What kinds of beverage equipment do you have?
Our beverage equipment includes bottle blowing machines, soft drink production lines, functional cans, water treatment equipment, packaging equipment, ice makers, etc.
2. What is the material of the equipment?
Our equipment is made of high-quality stainless steel materials 304 and 316 to ensure the quality and durability of the equipment.
3. Can you provide customized beverage equipment?
Yes, we can provide customized beverage equipment according to your specific needs. Please contact our customer service team, tell us your requirements, and we will try our best to meet your needs.
4. Is the operation and maintenance of the equipment simple and easy to understand?
Our equipment is designed to be simple and easy to use, and the operation and maintenance are very convenient. We also provide detailed operation manuals and maintenance guidelines to help you better use and maintain the equipment.
5. Are there any related accessories and consumables available for purchase?
Yes, we provide related accessories and consumables for purchase. You can purchase the required accessories and consumables on our online store, or contact our customer service team for relevant information.
AFTER-SALES
1. How long is the warranty period for the equipment?
The warranty period for our equipment is one year. During the warranty period, we will provide free accessories and online technical guidance.
2. Do you provide installation and commissioning services for the equipment?
Yes, we provide installation and commissioning services for the equipment. Our professional technicians will ensure that the equipment is correctly installed and debugged to ensure its normal operation.
3. Are there any related training and technical support?
Yes, we provide related training and technical support, including online guidance and video guidance. Our professional technicians will provide you with equipment operation training and technical support and maintenance services during the use of the equipment.
4. Can you provide a demonstration of the equipment?
If you need, we can provide a demonstration of the equipment. Please contact our customer service team to arrange the demonstration time and place.
ORDER
1. How to purchase the equipment?
You can purchase the equipment through the following methods:
*Online ordering: Select the equipment you need on our online store, fill in the relevant information and submit the order.
*Offline transaction: After consultation, you can choose the offline transaction method and negotiate the specific transaction details with our customer service team.
2. What are the transportation methods and costs of the equipment?
We usually use sea or land transportation to transport the equipment. The transportation cost will depend on factors such as the weight, size, and transportation distance of the equipment. When purchasing the equipment, we will provide you with specific transportation cost information.
3. How to contact your customer service team?
You can contact our customer service team through the following methods:
*Click the "Contact Us" button on the online store, fill in the relevant information and submit, and we will reply to your consultation as soon as possible.
* Send an email to our customer service email, and we will reply to you as soon as possible after receiving the email.
Call our customer service phone, and we will provide you with timely help and support.