Automotive Motor Aftermarket Parts - Frequently Asked Questions
Product-Related
Q1: Are your parts OEM or aftermarket?
A: We specialize in high-quality aftermarket parts. Our products perform comparably to OEM parts at a better price and are exclusively supplied to repair shops and distributors.
Q2: How do I confirm if a part is compatible?
We recommend one of the following methods:
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Provide the VIN (Vehicle Identification Number) → We will match the exact part for you.
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Provide photos of the old part and all OE numbers → We will cross-check and ship the correct part.
Q3: Is there a quality guarantee?
A: Yes. All products come with a 12–24-month warranty (depending on the category). We take full responsibility for any quality issues.
Pricing & Orders
Q1: Are prices inclusive of tax and shipping?
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Domestic orders: Prices typically exclude tax. VAT invoices can be provided. Shipping is calculated based on weight and destination.
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International orders: We offer EXW, FOB, DDP, and DAP terms.
Q2: What is the minimum order quantity (MOQ)?
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No inventory: Minimum order of 20 pieces.
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In-stock items: Samples can be ordered starting from 1 piece.
Q3: Do you support private labeling?
A: Yes. Orders of 1,000 pieces or more can include your own packaging and logo. For orders below 1,000 pieces, packaging fees apply. All packaging fees will be refunded after cumulative orders reach 1,000 pieces.
Logistics & After-Sales
Q1: How soon can you ship?
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In-stock items: Shipped within 24 hours after payment.
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Sourced items: Shipped within 2–3 business days.
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Custom production: 5–65 business days.
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International shipping: Options include express, air freight, rail-truck, and sea freight with varying lead times.
Q2: What if the part doesn’t fit after delivery?
A: Please stop installation immediately and contact our customer service. If the mismatch is due to our error, we will cover round-trip shipping costs and replace it with the correct part free of charge.
Q3: How do I apply for warranty service?
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Order number and product photos
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Video or description of the issue
After review, we will arrange a replacement or refund.
Technical Support
Q1: Do you provide installation instructions?
A: Yes, electronic versions are available upon request from customer service.
Q2: Is programming required?
A: No. Our parts are plug-and-play.
Partnership Policies
Q1: What support do you offer for distributors?
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Price discounts: Tiered pricing based on annual purchase volume.
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Resource support: Product catalogs and technical documentation.
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Regional protection: Exclusive regional agency opportunities upon achieving sales targets.
Q2: Can I test a sample first?
A: Yes. Samples are sold at retail price. If satisfied, the sample cost will be deducted from your bulk order.